Effective Date: 21/01/2025
At Xerceo, we are committed to protecting your privacy and ensuring that your personal information is used responsibly. This Privacy Policy outlines the types of personal data we collect, how we use it, and how we protect it. By using our app, website, or services, you agree to the collection and use of information as described in this policy.
We collect both personal information and non-personal information when you use our app or services.
Personal Information: This may include, but is not limited to:
• Name
• Email address
• Date of Birth, weight, height
• Fitness level and body measurements
• Payment details (processed through third-party providers)
• Account login credentials
Non-Personal Information: This includes data collected automatically when you interact with our app, such as:
• Device information (model, operating system, etc.)
• Usage data (e.g., app usage patterns, in-app activity)
• Location data (if applicable)
The information we collect is used for various purposes, including:
• Personalising Your Experience: To provide tailored training plans and fitness recommendations based on your data.
• Communication: To send you notifications, updates, and promotions related to your account or our services. You may opt out of promotional emails at any time.
• Payment Processing: To process payments for subscriptions and other services. Payment details are processed securely through third-party providers.
• Improvement of Services: To enhance and improve our app and services by analysing user feedback, app usage patterns, and other data.
• Compliance and Legal Requirements: To comply with legal obligations, enforce our terms of service, and resolve disputes.
We take your privacy seriously and use industry-standard measures to protect your information:
• Encryption: We use encryption technology to protect sensitive data, such as payment details and login credentials.
• Data Storage: Personal and non-personal data is stored securely in our systems with restricted access.
• Third-Party Processors: We may use trusted third-party providers (e.g., payment processors) to handle your information, and these providers are contractually bound to protect your data.
We do not sell or share your personal information with third parties for marketing purposes. However, we may share your data in the following situations:
• With Service Providers: We may share your information with third-party service providers who assist us in operating the app, processing payments, or providing customer support. These service providers are required to handle your information securely and in accordance with applicable privacy laws.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process (e.g., to comply with a subpoena or similar legal obligation).
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. You can request to delete your account or personal data at any time, and we will process your request in accordance with applicable laws.
Depending on your location and applicable laws, you may have certain rights regarding your personal data:
• Access: You can request access to the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal data, subject to certain conditions.
• Opt-Out: You can opt out of receiving promotional emails or notifications by following the unsubscribe instructions provided in our communications.
To exercise these rights, please contact us at Xerceoservices@gmail.com.
Our app and services are not intended for children under the age of 16. We do not knowingly collect or solicit personal information from children. If you believe we have collected personal data from a child, please contact us immediately, and we will take steps to delete that information.
Our app or website may contain links to third-party websites or services. These third parties have their own privacy policies, and we are not responsible for their practices. We recommend reviewing the privacy policies of any third-party sites you visit.
Our app embeds YouTube videos for an enhanced user experience. By using our app, you agree to YouTube's Terms of Service and Privacy Policy. YouTube's Privacy Policy: https://policies.google.com/privacy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the app or via email. Your continued use of our app after the changes take effect constitutes your acceptance of the updated Privacy Policy.
By using the Xerceo app and services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.
If you have any questions or concerns about this Privacy Policy, please contact us at:
Xerceoservices@gmail.com